M&S Profits Halve Amid Cyber Attack, Plans for Recovery and Growth Underway

November 6, 2025
M&S Profits Halve Amid Cyber Attack, Plans for Recovery and Growth Underway
  • The hack caused about £324 million in lost sales, with £100 million recovered via cyber insurance and a projected overall profit impact of roughly £136 million, including about £34 million in the final six months of the year.

  • Looking ahead, Marks & Spencer plans to lay the groundwork for growth in the next year despite sector-wide challenges.

  • Management says the incident had temporary effects on results, while the group continues its transformation, including store investments, supply chain modernization for food and fashion, and stronger technology infrastructure.

  • M&S opened six new stores in the first half and plans to add 12 more by March as part of its growth strategy.

  • The company expects profits in the final six months to be at least in line with last year as it continues cost-cutting and work to regain market share amid competitive pressure.

  • Industry and political voices, including the chair of a key parliamentary security committee, stressed cyber resilience as a priority for both business and government.

  • Industry observers warn the disruption may have longer-term effects, noting rivals such as Next attracted customers during the interruption.

  • Marks & Spencer reports that profits for the six months to late September more than halved to £184.1 million, hit by a cyber-attack that disrupted online orders for clothing and homeware for over six weeks.

  • CEO Stuart Machin described the first half as extraordinary but said the company is returning to track, with underlying strength and resilience as operations normalize.

  • Machin reiterated confidence in returning to profitability in the second half and driving growth, while acknowledging sector headwinds and ongoing cost reductions.

  • Fashion was the hardest hit, with total sales down 16.4% and online fashion down 42.9% in the period.

  • An interim dividend of 1.2 pence per share was declared, up 20% year-on-year, payable in January to shareholders on the register at the end of November.

Summary based on 9 sources


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