Global Gmail and Google Drive Outage Disrupts Millions, Google Scrambles for Fix

August 9, 2024
Global Gmail and Google Drive Outage Disrupts Millions, Google Scrambles for Fix
  • Gmail is currently facing a significant worldwide outage, particularly impacting users in the United Kingdom.

  • Reports indicate that users globally are experiencing outages with both Gmail and Google Drive as of Friday morning.

  • The outage began at 19:15 UTC on August 8 and lasted until 00:11 UTC on August 9, with users encountering error messages like 'Oops, something went wrong.'

  • Google has acknowledged the disruption, which lasted over four hours, affecting both Gmail and Google Drive functionalities.

  • The root cause of the outage was identified as a latent misconfiguration in their lock-service infrastructure, which impacted a critical storage layer during high load.

  • In addition to email sending failures, users also reported server connection issues and difficulties accessing the Gmail website.

  • Google confirmed that users may fail to send emails or save drafts with attachments, although sending emails without attachments remains functional.

  • Currently, there are no workarounds available, and Google has not provided an estimated time for full service restoration.

  • The engineering team at Google is actively investigating the issues and working on implementing fixes.

  • Google has reassured users that the outage was not caused by a cyberattack.

  • Gmail, part of Google's G-Suite products, serves over two billion users worldwide, highlighting the outage's extensive impact.

  • Despite the challenges, Google reported a decrease in error rates and is committed to resolving the issues promptly.

Summary based on 3 sources


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