Benefits for seniors include faster health emergency responses, prioritised ambulance service for heart emergencies, strokes, and falls, and easier location tracking when a number is unavailable.

Public awareness drives will include displays in government offices, public spaces, Metro stations, and buses, plus mock drills and outreach to test preparedness.

Chief Minister Rekha Gupta announced the plan and outlined a phased rollout schedule.

112 improves safety for elderly residents at risk of theft, fraud, or harassment by enabling immediate police assistance.

The system automatically locates callers to accelerate dispatch, shortening response times during the critical golden hour and enabling quick rerouting if delays arise.

The move replaces multiple numbers to simplify access for all residents, with special emphasis on seniors living alone.

The program highlights a growing population of seniors living alone in Delhi and positions 112 as a vital support mechanism for them.

The initiative aims to reduce confusion during crises by providing a single, rapid point of contact.

Rollout will occur in phases: integrate existing emergency numbers into 112 first, followed by technical upgrades, training for call attendants, public awareness, and ongoing evaluations.

The unified system enhances accountability and coordination, allowing control rooms to monitor actions and reducing confusion from separate departmental calls.

Delhi is launching ERSS 2.0, unifying all emergency access under the single number 112 for police, fire, ambulance, and disaster assistance.

Calls, app alerts, panic buttons, SMS, and web distress signals will be routed to one Public Safety Answering Point for coordinated, end-to-end response.